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The Future in Customer Intelligence

Speakers: Kathiravan Manoharan, Regional Head of AI & Data APAC, Collinson
David Low, Director, Advanced Analytics, Singtel

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Session Length: 30 minutes

The Future in Customer Intelligence
Kathiravan Manoharan, Regional Head of AI & Data APAC, Collinson
David Low, Director, Advanced Analytics, Singtel
Kathiravan Manoharan, Regional Head of AI & Data APAC, Collinson
David Low, Director, Advanced Analytics, Singtel
Measuring ROI on Customer Intelligence: Beyond Traditional Metrics

Speakers: Shane Capron, Senior Director, International Marketing, Paypal
Amit Jain, Head of Data Analytics & Business Intelligence, Keppel Ltd.
Shane Ang, Regional Head of Intelligence & Performance (APAC), Moët Hennessy
Olivia Dewi Cinta H., Lead Presenter/Anchor, Finance TV Personality, Global Ambassador, Futu

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Session Length: 40 minutes

Measuring ROI on Customer Intelligence: Beyond Traditional Metrics
Shane Capron, Senior Director, International Marketing, Paypal
Amit Jain, Head of Data Analytics & Business Intelligence, Keppel Ltd.
Shane Ang, Regional Head of Intelligence & Performance (APAC), Moët Hennessy
Olivia Dewi Cinta H., Lead Presenter/Anchor, Finance TV Personality, Global Ambassador, Futu
Shane Capron, Senior Director, International Marketing, Paypal
Amit Jain, Head of Data Analytics & Business Intelligence, Keppel Ltd.
Shane Ang, Regional Head of Intelligence & Performance (APAC), Moët Hennessy
Olivia Dewi Cinta H., Lead Presenter/Anchor, Finance TV Personality, Global Ambassador, Futu
Elevating Commercial Excellence Through Customer Intelligence

Speakers: Mignon "Migs" Bravo Dutt, Head of Insights & Innovations, Asia Pacific Breweries Singapore
Thuan Nguyen, Head of Sales & Marketing, Vietnam, Sunday Natural
Irina Craciunescu, Regional Market Intelligence Manager, Asia-Pacific, bioMérieux

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Session Length: 40 minutes

Elevating Commercial Excellence Through Customer Intelligence
Mignon “Migs” Bravo Dutt, Head of Insights & Innovations, Asia Pacific Breweries Singapore
Thuan Nguyen, Head of Sales & Marketing, Vietnam, Sunday Natural
Irina Craciunescu, Regional Market Intelligence Manager, Asia-Pacific, bioMérieux
Mignon “Migs” Bravo Dutt, Head of Insights & Innovations, Asia Pacific Breweries Singapore
Thuan Nguyen, Head of Sales & Marketing, Vietnam, Sunday Natural
Irina Craciunescu, Regional Market Intelligence Manager, Asia-Pacific, bioMérieux
How Can Journey Orchestration and Real-Time Decisioning Enhance Customer Engagement?

Speakers: Lawrence Loh, Digital & Omni-Channel Transformation Lead, Asia, Alcon
Angeline Hon, Vice President, Digital & Data, Mandai Wildlife Group
Parvathy Lakshmy, Director, Personal Loans & Digital Partnerships, Standard Chartered Bank

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Session Length: 30 minutes

How Can Journey Orchestration and Real-Time Decisioning Enhance Customer Engagement?
Lawrence Loh, Digital & Omni-Channel Transformation Lead, Asia, Alcon
Angeline Hon, Vice President, Digital & Data, Mandai Wildlife Group
Parvathy Lakshmy, Director, Personal Loans & Digital Partnerships, Standard Chartered Bank
Lawrence Loh, Digital & Omni-Channel Transformation Lead, Asia, Alcon
Angeline Hon, Vice President, Digital & Data, Mandai Wildlife Group
Parvathy Lakshmy, Director, Personal Loans & Digital Partnerships, Standard Chartered Bank
AI-Powered Customer Insights: The New Frontier of Personalisation

Speakers: Sourav Bose, Head of Data Science & AI, AIA
Su-Ren Neo, Head of Marketing, Asia Pacific (Director), Linkedln
Joey Hong, Customer Relations Manager, Thomson Medical Singapore

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Session Length: 30 minutes

AI-Powered Customer Insights: The New Frontier of Personalisation
Sourav Bose, Head of Data Science & AI, AIA
Su-Ren Neo, Head of Marketing, Asia Pacific (Director), Linkedln
Joey Hong, Customer Relations Manager, Thomson Medical Singapore
Sourav Bose, Head of Data Science & AI, AIA
Su-Ren Neo, Head of Marketing, Asia Pacific (Director), Linkedln
Joey Hong, Customer Relations Manager, Thomson Medical Singapore
Balancing Data Privacy and Personalisation: Building Trust with Intelligent Systems

Speakers: Michael Lim, Regional Privacy Head (APAC), SHEIN
Gerald Mursjid Wiyatno, Legal Counsel (Director), APAC, UBS
Elaine Chew, Head of Data Privacy, L’Oréal
Jacqueline Alexis Thng, Head of Frog Asia, Frog – Part of Capgemini Invent

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Session Length: 30 minutes

Balancing Data Privacy and Personalisation: Building Trust with Intelligent Systems
Michael Lim, Regional Privacy Head (APAC), SHEIN
Gerald Mursjid Wiyatno, Legal Counsel (Director), APAC, UBS
Elaine Chew, Head of Data Privacy, L’Oréal
Jacqueline Alexis Thng, Head of Frog Asia, Frog – Part of Capgemini Invent
Michael Lim, Regional Privacy Head (APAC), SHEIN
Gerald Mursjid Wiyatno, Legal Counsel (Director), APAC, UBS
Elaine Chew, Head of Data Privacy, L’Oréal
Jacqueline Alexis Thng, Head of Frog Asia, Frog – Part of Capgemini Invent
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